Frequently Asked Questions
Find answers to common questions about our pro-audio gear and services.
Do you offer technical support for complex studio setups?
Yes, our team of experts provides technical assistance for setting up synthesizers, MIDI controllers, and professional recording interfaces.
Are all products covered by a manufacturer's warranty?
All new equipment purchased through Moog Audio includes a full manufacturer's warranty. Refurbished items may have different coverage.
Can I test equipment in-store before purchasing?
Absolutely. We encourage customers to visit our showroom to demo our range of monitors, keyboards, and DJ gear.
Do you offer firmware updates for digital hardware?
We provide resources and guidance on how to update your hardware to the latest firmware versions for optimal performance.
Is international shipping available for oversized items?
Yes, we ship worldwide. For oversized items like studio furniture or large speakers, please contact us for a custom freight quote.
How do I know if a product is in stock?
Our website features real-time inventory tracking. If an item is listed as 'In Stock', it is ready for immediate dispatch.